Frequently asked questions

We pride in NO hidden costs. We believe that CAR RENTAL in Iceland should be honest and straightforward. We want your experiences of Iceland to be full of fun and wonder of the untouched nature of our beautiful country. RENT A CAR in Iceland with us!

 

1) How do I pay for my rental car?

Book your reservation online before coming to Iceland, by using our secure online payment system. SIMPLY PAY A 20% DEPOSIT TO MAKE YOUR RESERVATION. THIS IS FULLY REFUNDABLE UP TO 20 DAYS BEFORE THE START OF THE RENTAL.

PAY THE BALANCE WHEN YOU COLLECT YOUR VEHICLE IN ICELAND.

When your payment is confirmed through our secure payment gateway you will receive your booking confirmation. Our system accepts credit card payments with Visa, MasterCard and American Express.  If you book your vehicle once you are in Iceland then you can still pay on-line or you can come directly to our office and pay by cash or credit card. (ALL credit card payment will have a 5% surcharge) either online or direct.

 

2) Pick and drop off is only at our Reykjavik City Branch.

You will meet a representative of the VIKINGUR CAR RENTAL when you arrive to the branch, Here you will complete the paperwork for your car rental agreement.

 

3) Hotel Pick-up

If your hotel is in the 101 or 105 area, we have a one of pick up fee of 20euros that allows you to stay at your hotel till we pick up and take you to the nearest branch to do your paper work. To ensure fast and efficient service, please tell us the name, address and contact number of your hotel or hostel.

 

4) What is included in the price?

Your VIKINGUR CAR RENTAL quote takes into account all of the mandatory charges that relate to your reservation criteria. There are no hidden costs. This quote includes the following items:

–   FREE Unlimited Mileage

–   PAI (Personal Accident Insurance) Third party liability insurance

–   Collision Damage Waiver (CDW)

–   Studded winter tires (from October to April)

–   25,5% Local VAT

FREE Child and Booster seats

 

5) What is not included in the rental quote?

– Fuel used during your trip.

– Optional insurances SCDW, GP, SAAP

– Additional equipment, i.e. GPS etc

– Pick-up & drop-off at hotel or hostel.

 

6) Do I need a credit card to rent a car with VIKINGUR CAR RENTAL?

Yes you do.

A credit card is needed to cover any costs incurred by you during the rental period. This includes fines for traffic offences, damage to the vehicle, fuel and any other cost that arose as a direct use of the renters use of the car. At the start of the rental we will take an imprint of your credit card so we can cover these costs.

 

7) Cancellation policy, how does it work?

– Where cancellation is made 20 days or more in advance of the beginning of your agreed rental period then you will receive a 100% refund.

Where cancellation is made 15 days or less in advance of your agreed rental period then you will receive 50% refund.

Where cancellation is made 10 days or less in advance of your agreed rental period you will be charged for the two days of the rental period.

Where cancellation is made 48 hours before your pick up, no refund is given.

The same applies if you do not show up at all to collect your vehicle.

–  There is no cancellation or refunds if it is a PRICE BEAT.

If you wish to cancel or amend your reservation within 20 days or more prior to pick up, then simply send an email toghviking@simnet.is

 

8) Is my driver’s license valid in Iceland?

All driving licenses issued from the U.S.A, Canada and the European Economic Area (EEA) are valid in Iceland. A driving license from anywhere else is valid provided it has:

A license number

The license holder´s photograph

A valid date

Been printed in Latin characters

If your driving license does not fulfill ANY of the above requirements then you MUST obtain an International Driving License to be able to drive in Iceland.

 

9) How old do I need be to rent a vehicle in Iceland?

The registered driver must be at least 20 years of age and have held a full drivers license for at least 12 months.

The minimum age of the registered driver may vary according to the type of vehicle hired. Please check our terms and conditions.

You will also need a valid driver’s license, passport and a valid credit card to rent a vehicle in Iceland.

 

10) What documents do I need when I pick up my car?

– ID or passport of the hirer. (*)

– Original driving license (valid for at least 12 months) of the driver. (*)

– Valid credit card of one of the passengers. (*) Applicable to all additional drivers.

 

11) What insurance options are available?

– Collision Damage Waiver (CDW): CDW IS INCLUDED IN ALL OUR RENTALS.

Self risk excess is 2000€ for damages in case of an accident. Please check the terms and conditions for this insurance.

Super Collision Damage Waiver: (SCDW) recommended total cover package:

Combo of SCDW + GP + SAAP Excess is reduced to 600€  in case of an accident. The price for SCDW is 24€/day. Terms and conditions are the same as those for CDW.

– Gravel Protection insurance (GP): Excess of 1200€ in case of damage caused by the impact of gravel on the body of the car, headlights and/or windshield (the likeliest cause of damage). The price for GP is 10€/day.

– Sand And Ash Protection (SAAP): Excess of up to 1200€ in case of damages due to sand storms or ash. The price is 10€/day.

Driving in Iceland usually entails travelling distances on roads that are not surfaced. In our experience we consider it essential to purchase GP insurance as well. This will cover you from damage that can arise due to the impact of gravel – or stones thrown by another car on the windshield, headlights and the body of the RENTAL CAR.

 

12) Do you offer any roadside assistance?

Yes we do. We offer a 24 hour a day, 7 day a week emergency roadside assistance. The phone number is (+354) 896 4661

We work closely with road side assistance teams across Iceland. In the unlikely event of a breakdown or an accident we will send out someone to help you in the nearest avail time.

 

13) If I return the car early am I eligible for a refund?

Unfortunately not.

 

14) What do I need to be aware of when driving in Iceland?

– Damage to wheels and tyres by flat or under inflated tyres. Flat tyres are not covered by any insurance.

– Fording rivers.

– Exiting the marked road as a result of icy conditions or visual distractions.

– Domestic animals on or crossing the road.

– Damage to doors when opened in extremely windy conditions.

– Losing traction on gravel roads. This is particularly common where the asphalt road suddenly turns to a gravel road and the driver has not reduced speed to compensate for this.

These are some of the most common causes of accidents in Iceland. By familiarising yourself with them you will reduce the chance of you being involved in an accident. Above all else, please drive carefully and sensibly. Driving in Iceland is very different to driving in other countries.

The weather can be unpredictable and harsh in Iceland, so we also recommend that you check the forecast whenever possible.

 

15) Do you require a deposit to rent a vehicle?

Not at all. The only thing we need from you is a valid credit card. By signing the rental contract upon arrival we will register your credit card information. This credit card authorization can be used to pay other additional extras such as supplemental insurance, parking & traffic fines, damages or any other costs that the renter may accrue during their stay.

 

16) What is the minimum rental period?

Minimum rental period is 24 hours

We fulfill your needs

Click here to book now and checkout through a secure payment gateway.

Quality Extras

Click here to check out our available extras.